FAQs | 2022/23 Season

Frequently asked questions for 2022/23 Season Ticket and Warrior Nation Members.

SEASON TICKETS

  • How do I renew my Season Ticket?

    The easiest way to renew your Season Ticket for the 2022/23 season is online.

    • Step 1: Log into your account
      Please log into your account through the Online Ticket Centre by clicking on the person icon in the top right hand corner and enter your email address and password. If you need any guidance on accessing your account online please visit How do I access my Account Online? You must ensure you are logged into the correct account to be able to see all of the season tickets available to you. To check you are in the correct account, click on the person icon in the top right once you are logged in and ensure the client reference number on your emails and letters from us is the same number that appears here.
    • Step 2: How to find your passes
      Your season ticket(s) (and any others that you manage on behalf of other supporters through your network) will show in your 'Notifications' box on the home page when you log in. Click ‘Buy Now’ to take you to the breakdown of your renewal offer.
      Please note: if you purchase multiple season tickets on behalf of others, you must have set up your Network in order to be able to see all of the passes under your account. For more information on My Network and managing privileges please see How to Set Up 'My Network'.
    • Step 3: Reviewing your offer
      Once you click 'Buy Now' you will be taken to a page with a breakdown of the season ticket(s) available for you to renew for 2022/23. All of the tickets will be selected by default so you must untick any you do not require. The name of the assigned ticket holder and their client reference number will be shown next to each seat.
      Once you are happy with the selected seats, please click 'Add to Basket'. If you need to make any changes to the ticket type (Adult/Senior/Young Adult/Junior), you can do this at the next step.
    • Step 4: Make required changes
      At this stage you can make changes to the ticket type, for example from an Adult to a Senior. To do this, please use the drop down menu next to the relevant season ticket seat details to change the class.
      PLEASE NOTE: all season ticket renewals will be offered as an Adult. If you require a different ticket type, you MUST change it at this stage.
      Once you have made any necessary changes, scroll down and click 'Proceed to Checkout' to make payment and confirm your booking.
    • Step 5: Making payment
      You can choose to pay for your season tickets either by Card or by Direct Debit where you can spread the cost over four payments.

  • I have unused credit in my account from 19/20 Season Tickets / the Ospreys fixture / Ticket Exchange – what will happen to it?

    All credits have been collated and are now in the accounts of the assigned purchaser – it is only possible to spend your own credits/money.

    Any credits not used by Monday 4 Jul will be refunded. We will be in touch to arrange this.

  • How do I assign additional Season Tickets to 'My Network'

    To assign your additional Season Tickets, please email [email protected] and provide the seat number, name, and client reference number of the individuals that you would like to have each of your season tickets assigned to.

    Each member must have their own ticketing account to be able to assign a season ticket to them. If they need to create an account, please find instructions on how to register and activate an account here: How do I create/activate my account?

    We appreciate that young children will not have their own access to emails, but we advise parents and guardians where possible, to set one up and manage it for them. Without this you will not be able to manage their tickets online. You can register with the same email address as you currently use on your own account however, Please ensure that you create a different password than the one you use.

    If the assignee already has a Scottish Rugby ticketing account and cannot locate their client reference number please find guidance here on how to find this.

    Having people in your network will allow you to manage season tickets, memberships and secure tickets on behalf of your friends and family.

    You can add each assignee to your network through your ticketing account, this enables you to purchase for them in future and assign the tickets to their individual ticketing accounts. To find out how to do this, please visit: My Network.

    For answers to other frequently asked questions please visit Ask Scottish Rugby.

  • I paid for my 2022/23 Season Ticket by direct debit – will it automatically renew for the 2022/23 season?

    If you paid for your Season Ticket Membership by direct debit (auto-renewal) in 2021/22, it will NOT be automatically renewed for season 2022/23.

    However your seats are secured and reserved for you to purchase.

  • How can I pay for my Season Ticket?

    Members have two options for payment when renewing:

    1. Direct Debit
    2. Debit/ Credit Card

    Members who wish to pay by Direct Debit can pay in four equal and interest free monthly instalments: 8 August, 6 September, 6 October, and 7 November.

    If you pay for any other season tickets by Direct Debit please use the same bank details as we are only hold one set of details per account.


    Members who wish to pay by debit/ credit card should ensure the account information is correct and the address and contact details match those registered to the card.

  • How do I update my ticket type?

    All 2022/23 Season Ticket renewals will automatically be assigned as 'Adults'. Members can update their ticket type during the renewal process to the categories below:

    If you require further assistance, please contact our Customer Services Team by emailing: [email protected]

    Ticket Types

    ADULT Aged between 25-59 as of 31 December 2022

    SENIOR Aged 60 or over from 31 December 2022

    YOUNG ADULT Aged between 16-24 as of 31 December 2022

    JUNIOR Aged 15 or under as of 31 December 2022

    Please note, checks will be carried out to ensure that the holder of a ticket is the same person whose details were provided during the booking process.

  • Do I get to renew the same seat I had for the 2022/23 season?

    Season Ticket Members in the Main and North Stand can renew the same seat they had for the 2021/22 season.

    Season Ticket Members in the East and West Stand will be assigned a new seat ahead of the renewal window, as new temporary stands will be built at Scotstoun Stadium for the 2022/23 season.


    If the new seat is unsuitable or you wish to explore options to upgrade or move, the seat move facilitation period will take place once the renewal window has closed. Due to the high renewal rate, it is often not possible to upgrade and will be subject to availability. However, we will provide options to move within the East and/or West Stand to make sure you have a new seat you are happy with.

    If you have any questions about the new temporary stands, please contact our Customer Services Team via email [email protected] or call 0131 378 1600 between 10am and 4pm, Monday, Tuesday, Thursday, and Friday.

  • What regular season fixtures are included in a 2022/23 Season Ticket?
    • Entry to 9 home United Rugby Championship fixtures in Scotstoun Stadium *
    • Entry to 2 home European home fixtures in Scotstoun Stadium *

    (*Excludes all potential play-offs/finals. Members will have first access to a pre-sale window to purchase match tickets for any play-off fixtures)

  • What are the benefits of a 2022/23 Season Ticket?

    REGULAR SEASON:

    • Entry to all United Rugby Championship league games at Scotstoun Stadium (nine)*
    • Entry to all European pool games at Scotstoun Stadium (two)*

    *Excludes potential play-offs

    PRE-SEASON:

    • Priority access to buy match tickets to Glasgow Warriors v Worcester Warriors on Friday 2 September, kick-off 7.30pm at Caledonian Stadium
    • Entry to Glasgow Warriors v Ulster on Friday 9 September, kick-off 7.30pm at Scotstoun Stadium (Main and North Stand)
    • First access to buy a discounted match ticket to Glasgow Warriors v Ulster on Friday 9 September, kick-off 7.30pm at Scotstoun Stadium (East & West Stand) **

    **The East and West Stands will not be in situ for this fixture due to athletics events still taking place at the venue, so cannot be included as part of the 2022/23 Season Ticket Package for Silver (East and West Stand) and Bronze members

    TICKETING OPTIONS:

    • Priority access to renew your seat for the 2023/24 season
    • Priority access to buy match tickets to Edinburgh Rugby v Glasgow Warriors at BT Murrayfield in the 1872 Cup (URC league game)
    • Priority access to buy Glasgow Warriors away match ticket for European pool fixtures
    • Priority access to buy Glasgow Warriors play-off match tickets for United Rugby
    • Championship and European Quarter-Final, Semi-Final and Final fixtures
    • Priority access to buy tickets to Scotland Women fixtures at Scotstoun Stadium
    • Ticket Exchange for games you cannot attend
    • Discount against the cost of buying individual match tickets
    • Interest free payment plans

    BENEFITS

    • A welcome pack with exclusive Glasgow Warriors merchandise
    • Money can’t buy experiences and prize draws*:
      • PRIZE DRAW ONE (Renewal Window) Win your Season Ticket Membership for FREE
      • PRIZE DRAW TWO (Pre-Season) Win a Home or Away Shirt following the 2022/23 kit launch
      • PRIZE DRAW THREE (November 2022) Win two tickets to a Scotland Autumn Nations Series Fixture at BT Murrayfield
      • PRIZE DRAW FOUR (December 2022) Win two hospitality places to the 1872 Cup at Scotstoun Stadium
      • PRIZE DRAW FIVE (February 2023) Win a squad signed 2022/23 Glasgow Warriors Match Shirt
      • PRIZE DRAW SIX (April 2023) Win two tickets to a Scotland TikTok Women’s Six Nations Fixture
      • PRIZE DRAW SEVEN (May 2023) Win two seats at the Glasgow Warriors end of season Awards Dinner
    • Exclusive offers and discounts from Glasgow Warriors Sponsors & Partners

    *Members do not need to enter the prize draws; winners will be chosen by the club at random.

    EVENTS

    • Invitation to a Members Event at Hilton Glasgow (September 2022)
    • Invitation to an Open Training Session / Captain’s Run at Scotstoun Stadium (October 2022 and Easter 2023)
    • Priority access to buy tickets to the end of season 2022/23 Glasgow Warriors Awards Dinner (subject to availability)

    CONTENT

    • Digital Magazine ‘Warrior’
    • Exclusive club content delivered straight to your email
  • Can I upgrade my Season Ticket for individual matches?

    Season Tickets can be upgraded (e.g. from a Junior/Young Adult/Senior to an Adult) for individual matches. Please contact our Customer Services team on 0131 378 1600 weekdays between 10am and 4pm (excluding Wednesdays) to pay the upgrade fee.

    A match ticket will be emailed to you to use for the game. Please note tickets can only be upgraded by the Season Ticket holder.

  • I wish to change the location of my seat for 2022/23, how do I do this?

    Whilst we understand some members may wish to explore options to upgrade or move seat, due to the high renewal rate it is not possible to facilitate all requests and will be subject to availability.

    If you are interested in upgrading/moving the location of your Season Ticket, click here to complete an online form. This will need to be completed before the renewal deadline (Monday 4 July).

    Please note, completing the form DOES NOT RENEW YOUR SEASON TICKET! Please ensure that you still renew your current season ticket during the renewal period as we cannot move you unless you have renewed.

    If your criteria matches the seats we have available, we will contact you between Tuesday 5 July - Friday 15 July.

  • How long do I have to renew my Season Ticket?

    Current Season Ticket Members will be able to renew their current seats between Tuesday 31 May - Monday 4 July , giving members over four weeks to renew.

  • I wish to reduce the quantity of Season Tickets I have for the 2022/23 season, how do I do this?

    Please contact our ticket office by emailing [email protected] and include your Client Reference Number, as this will allow us to cancel any unwanted tickets.

  • I wish to transfer ownership of my Season Ticket for the 2022/23 season, how do I do this?

    If you'd like to transfer ownership of your Season Ticket, please contact our ticket office by emailing [email protected] in writing with your booking reference and the name and address of the person you’d like to assign the ticket/season ticket to.

    To relinquish the pass(es) from your account for your friend or family member to take ownership, the new Pass holder must have had the pass(es) assigned to them for at least 1 season.

  • What happens if I do not renew my Season Ticket by Monday 4 July?

    Any Season Ticket Memberships that are not renewed by Monday 4 July will then be made available to Season Ticket Members who have applied to move or upgrade their seats.

    Season Ticket Memberships will then go on pre-sale to 2022/23 Warrior Nation Members (Thursday 21 July) and will finally go on public sale Friday 22 July, subject to availability.

  • I wish to purchase additional Season Tickets for 2022/23, how do I do this?

    Season Ticket Members will not be able to purchase additional tickets during the renewal period. Season Ticket Members who are looking to purchase additional seats are recommended to purchase a Warrior Nation Membership.

    Allocation of Season Ticket Memberships are subject to availability and will be go sale to Warrior Nation Members after current Season Ticket Members have had the chance to renew for 2022/23. The Warrior Nation pre-sale will open on Thursday 21 July, where members can purchase up to two Season Tickets.

    Subject to availability, Season Ticket Memberships will then go on public sale on Friday 22 July.

    Please note, that due to the significant number of existing Season Ticket Members, we cannot guarantee a 2022/23 Season Ticket to new Warrior Nation Members.

  • I am not a Season Ticket Member; can I purchase a Season Ticket for the 2022/23 season?

    Supporters who are looking to purchase a Season Ticket Membership are recommended to purchase a Warrior Nation Membership.

    Allocation of Season Ticket Memberships are subject to availability and will be go sale to Warrior Nation Members after current Season Ticket Members have had the chance to renew for 2022/23. The Warrior Nation pre-sale will open on Thursday 21 July, where members can purchase up to two Season Tickets.

    Subject to availability, Season Ticket Memberships will then go on public sale on Friday 22 July.

    Please note, that due to the significant number of existing Season Ticket Members, we cannot guarantee a 2022/23 Season Ticket to new Warrior Nation Members.

TICKET EXCHANGE

  • How do I sell a ticket on the Ticket Exchange?

    • Log into your account: https://www.eticketing.co.uk/scottishrugby/
    • Once signed in, click the icon in the top right corner of the home screen. In the drop-down menu, under notifications, click ‘Manage Tickets’
    • Select the fixture/s you are unable to attend (it will show once the game/s are on sale and available on the Exchange platform)
    • Select the seats you wish to list for resale from those available within your network
    • Click ‘Sell on Ticket Exchange’. Then click ‘Review Order’ and ensure you have agreed to the terms and conditions. Then press ‘Complete Purchase’
  • Will I be notified if I sell a ticket on the Ticket Exchange?

    You will receive an email to confirm your seat has been listed successfully. It will now be visible on the ticketing platform, identified as a resale seat in pink. If your seat/s sell, you will also receive an email notifying you of this.

  • What if my ticket does not sell on the Ticket Exchange?

    All Ticket Exchange listings will be live until 24 hours out from kick-off at which point, if your seat is not sold, it will be valid for you to use.

  • How/when will I get the refund for my ticket if it sells on Ticket Exchange?

    If your ticket sells for a match, the pro rata value(s) will accumulate and be refunded at the end of the season, ahead of the Season Ticket Membership renewal process.

  • How do I purchase a ticket on the Ticket Exchange?

    To check availability on the Ticket Exchange and make a purchase, please follow the steps below:

    • Log into your account: https://www.eticketing.co.uk/scottishrugby/
    • Once signed in, click ‘Find Tickets’ for the match you would like to attend
    • In the ‘Choose my Own Seats’ tab, all blocks with availability will be shown in blue
    • Any Ticket Exchange listings (i.e. those which are season ticket holder seats of those who cannot attend the game) will appear in pink

ACCESSIBILITY

  • Do you have a disability ticketing/membership policy?

    Due to our small number of wheelchair spaces at Scotstoun Stadium, a limited number of Season Ticket Memberships are available for wheelchair users so to allow us to provide match tickets on a game-by-game basis.

    Wheelchair accessible tickets are issued where applicants are largely confined to a wheelchair or not capable of walking to safely access the stands.

    Wheelchair Season Ticket Membership/Match Ticket holders and their accompanying carer can purchase tickets at a discounted rate, as can Accessible ticket purchasers.

    Unfortunately, we are currently sold out of available Season Ticket Memberships for wheelchair users, but match tickets are available to buy on a game-by-game basis.

    Glasgow Warriors will endeavour to facilitate the special needs of all our patrons, subject to the services available at Scotstoun Stadium.

    If you have specific access requirements you require assistance with, please e-mail [email protected] and a member of the ticketing team will be in contact.

  • Are there dedicated parking places for blue badge holders?

    Disabled and Accessible parking on match days are reserved for Season Ticket Holders with wheelchair and accessible needs. Season Ticket holders wishing to request a reserved season parking pass should contact the Customer Services team by emailing [email protected]

    Please note these spaces are prioritised for wheelchair and ambulant customers only and are allocated on a first-come, first-served basis.

    Applications of interest for 2022/23 will open in line with season ticket renewals and purchases during summer 2022.

WARRIOR NATION MEMBERSHIPS

  • What is the cost of a Warrior Nation Membership?

    Warrior Nation Memberships are priced at £30

  • How can I buy a Warrior Nation Membership?

    To renew, sign in to your Scottish Rugby Online Ticket Centre account using your email address and password.

    Supporters wanting to buy a Warrior Nation Membership can do so via the Scottish Rugby Online Ticket Centre when they go on public sale on Tuesday 31 May (10am).

  • How many Season Ticket Memberships can I buy in the pre-sale window?

    Warrior Nation Members can buy up to two Season Ticket Membership (subject to availability) in a pre-sale window on Thursday 21 July.

  • If I buy a Warrior Nation Membership, am I guaranteed access to a Season Ticket Membership for 2022/23?

    Allocation of Season Ticket Memberships are subject to availability and will go sale to Warrior Nation Members on Thursday 21 July after current Season Ticket Members have had the chance to renew for 2022/23.

    Subject to availability, Season Ticket Memberships will then go on public sale on Friday 22 July.

    Please note, that due to the significant number of existing Season Ticket Members, we can’t guarantee a 2022/23 Season Ticket to all Warrior Nation Members.

  • How many match tickets can I buy in the pre-sale window?

    Warrior Nation Members can buy up to two tickets (subject to availability) in a pre-sale window.

  • What are the benefits of a Warrior Nation Membership?

    As a Warrior Nation Member, you will have access to the following exclusive benefits:

      SEASON TICKETS

      • First access to buy up to two non-renewed Glasgow Warriors season tickets (subject to availability) for the 2022/23 season at Early Bird prices

      MATCH TICKETS*

      • Priority access to buy up to two match tickets to Glasgow Warriors v Worcester Warriors pre-season fixture on Friday 2 September, kick-off 7.30pm at Caledonian Stadium Inverness.
      • Priority access to buy up to two match ticket to Glasgow Warriors v Ulster pre-season fixture on Friday 9 September, kick-off 7.30pm at Scotstoun Stadium
      • Pre-sale access to buy up to two match tickets for all United Rugby Championship league games at Scotstoun Stadium
      • Pre-sale access to buy up to two match tickets for all European pool games at Scotstoun Stadium
      • Priority access to buy match tickets to Edinburgh Rugby v Glasgow Warriors at BT Murrayfield in the 1872 Cup (URC league game)
      • Priority access to buy Glasgow Warriors away match ticket for European pool fixtures
      • Priority access to buy Glasgow Warriors play-off match tickets for United Rugby
      • Championship and European Quarter-Final, Semi-Final and Final fixtures
      • Priority access to buy tickets to Scotland Women fixtures at Scotstoun Stadium

      *all match tickets are subject to availability

      BENEFITS

      • A welcome pack with exclusive Glasgow Warriors merchandise
      • Money can’t buy experiences and prize draws*:
        • PRIZE DRAW ONE (Renewal Window) Win your Season Ticket Membership for FREE
        • PRIZE DRAW TWO (Pre-Season) Win a Home or Away Shirt following the 2022/23 kit launch
        • PRIZE DRAW THREE (November 2022) Win two tickets to a Scotland Autumn Nations Series Fixture at BT Murrayfield
        • PRIZE DRAW FOUR (December 2022) Win two hospitality places to the 1872 Cup at Scotstoun Stadium
        • PRIZE DRAW FIVE (February 2023) Win a squad signed 2022/23 Glasgow Warriors Match Shirt
        • PRIZE DRAW SIX (April 2023) Win two tickets to a Scotland TikTok Women’s Six Nations Fixture
        • PRIZE DRAW SEVEN (May 2023) Win two seats at the Glasgow Warriors end of season Awards Dinner
      • Exclusive offers and discounts from Glasgow Warriors Sponsors & Partners

      *Members do not need to enter the prize draws; winners will be chosen by the club at random.

      EVENTS

    • Invitation to a Members Event at Hilton Glasgow (September 2022)
    • Invitation to an Open Training Session / Captain’s Run at Scotstoun Stadium (October 2022 and Easter 2023)
    • Priority access to buy tickets to the end of season 2022/23 Glasgow Warriors Awards Dinner (subject to availability)

    CONTENT

    • Digital Magazine ‘Warrior’
    • Exclusive club content delivered straight to your email

MEMBERSHIP BENEFITS

  • When will I receive my welcome pack?

    Welcome Packs will be dispatched in batches.

    For those who purchase a Season Ticket or Warrior Nation Membership before Monday 8 August, you will receive your welcome pack in the first batch of mailings that will be posted from Friday 2 September.

    Season Ticket and Warrior Nation Members will receive a branded wallet, and exclusive Glasgow Warriors merchandise.

    Season Ticket Members will receive a ticket access card entitling you, subject to the Conditions of Entry, to admission to those Matches specified by Glasgow Warriors as being included within the season ticket, and use of the nominated seat. For full terms and conditions, click here.

    Should you have any items missing from your pack, please email [email protected]

  • How can I access tickets to Glasgow Warriors away fixtures?

    For selected away fixtures throughout the season an allocation of tickets will be available to purchase. These fixtures usually include the Heineken Champions Cup away matches.

    Tickets for away matches in the United Rugby Championship should be purchased directly from the home team’s website.

    When away tickets are available, all members will be contacted by email with details of availability and how to purchase.

  • Can I access tickets to Scotland Men International fixtures?

    Tickets for Scotland Men international fixtures are NOT available through a Glasgow Warriors Membership.

    Only Scotland Supporters Club Members are given pre-sale access to all ticket sales during the period of membership, for Scotland games.

    For full details on this membership click here

  • Can I access tickets for Scotland Women International fixtures at Scotstoun Stadium?

    Season Ticket Members can access a pre-sale window to buy tickets to Scotland Women home games at Scotstoun Stadium.

ACCOUNT MANAGEMENT & CONTACT INFORMATION

  • I am a current member, but I’m having issues logging in to my online account.

    Please find guidance on accessing your online ticketing account here. If you require any further assistance, please contact our Customer Services team by emailing:

    [email protected]

  • How do I update my contact details?

    If any of your contact details have changed (e.g. address, e-mail address, phone number) please update your details on your online account or contact our Customer Services team by emailing:

    [email protected]

  • How do I ensure I receive all relevant information regarding ticketing throughout the 2022/23 season?

    All member correspondence is done via email. It is vital that you supply us with a full and correct email address on your account to ensure you receive regular updates and DO NOT unsubscribe from any emails.

    If you think you have unsubscribed, please email [email protected] to be resubscribed.

    You can view and update your contact details any time by logging into your Scottish Rugby Online Ticket Centre account

  • Why am I not receiving emails?

    The most common reason for members not receiving emails is due to them unsubscribing from our various mailing lists.

    The mailing lists we use to communicate with supporters are:

    1. Glasgow Warriors Operational Mailing List

    (These are not promotional emails and contain important information regarding your membership.You can unsubscribe from these emails BUT WE STRONGLY RECOMMEND that you do NOT unsubscribe, in case you miss important information regarding your membership and we are unable to contact you.)

    If you are not receiving any of these type of emails, please contact [email protected] so we can re-subscribe you.

    Other reasons include, using the wrong email address linked to your account or your mailbox is full.

    MARKETING EMAILS

    2. Glasgow Warriors Emails (weekly news and updates from the club)

    3. Ticket Alerts

    4. Merchandise Alerts

    5. Community Rugby Activities

    6. Partner Offers

    If you are not receiving marketing emails, please click here to opt in.

    Make sure our emails reach your inbox by adding [email protected] to your address book

  • If my card is lost or stolen, how can I arrange a replacement?

    Please contact [email protected] with your Client Reference Number and we can issue a replacement card. There is a £10 fee per replacement card.

Newsletter sign up

Sign up to Glasgow Warriors mailing lists today to receive the latest club news, ticket alerts, merchandise alerts, community rugby activities and offers from our Sponsors & Partners.

sign up